Privacy Policy
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our websites, use our client portal, communicate with us, or apply for a job with us.
This policy does not cover personal information we process on behalf of our clients under a signed agreement. That processing is governed by our agreement with the client and our Data Processing Addendum.
Information We Collect
We collect the following categories of personal information:
- Identifiers and contact information: name, email address, phone number, mailing address, company name, and job title.
- Account information: client portal usernames, passwords, and account settings.
- Commercial information: services requested, quotes, orders, inventory records, and billing details.
- Internet and device activity: IP address, browser type, device identifiers, pages viewed, links clicked, and referring websites.
- Approximate location: location derived from your IP address.
- Communications: messages, form submissions, call notes, and text messages you send us.
- Professional and employment information: resumes, work history, and references, when you apply for a job.
We do not knowingly collect sensitive personal information, as defined by California law, except as needed to process job applications or as required by law.
How We Collect Information
- Directly from you: when you fill out a form, request a quote, create a portal account, contact us, or apply for a job.
- Automatically: through cookies and similar technologies when you use our websites. See our Cookie Policy.
- From our clients: when a client authorizes you to use our client portal.
- From third parties: business partners, referral sources, and publicly available sources.
How We Use Information
- To provide, operate, and improve our services and client portal.
- To respond to inquiries, prepare proposals, and communicate with you.
- To process orders, deliveries, storage, and billing.
- To send service updates and, where permitted, marketing communications.
- To measure website performance and understand how visitors use our websites.
- To deliver advertising on other websites and platforms, subject to your choices.
- To evaluate job applicants and manage the hiring process.
- To protect the security and integrity of our systems and services.
- To comply with legal obligations and enforce our agreements.
How We Disclose Information
- Service providers: companies that perform services on our behalf, such as hosting, analytics, email delivery, and payment processing. They are contractually restricted from using personal information for any other purpose.
- Advertising partners: advertising networks, when you allow Marketing cookies. See "Sale and Sharing of Personal Information" below.
- Our clients: when you use the client portal as an authorized user of a client account.
- Legal and safety recipients: when required by law or to protect our rights, property, or safety, or that of others.
- Business transfers: in connection with a merger, acquisition, financing, or sale of assets.
Sale and Sharing of Personal Information
We do not sell personal information for money. However, when you allow Marketing cookies, we allow advertising networks to collect identifiers and internet and device activity through our websites to deliver advertising on other websites. Under California law, this may be considered a "sale" or "sharing" of personal information. We have done so in the preceding 12 months.
We do not knowingly sell or share the personal information of consumers under 16 years of age.
Your Privacy Choices
You can opt out of the sale or sharing of your personal information at any time by selecting Your Privacy Choices in the footer of our websites and denying Marketing cookies.
We honor Global Privacy Control (GPC) signals. If your browser sends a GPC signal, we treat it as a request to opt out of the sale and sharing of your personal information for that browser.
Our websites do not respond to "Do Not Track" browser signals, because no common standard for them has been adopted. We do honor GPC as described above.
Cookies
We use cookies and similar technologies for essential site functions, analytics, marketing, and personalization. Non-essential cookies are off unless you allow them. See our Cookie Policy for details.
Text Messages
If you opt in to text messages, we use your phone number to send the messages you requested. Mobile numbers and opt-in consent are not shared with third parties or affiliates for their marketing purposes. See our Terms of Service for text message program terms.
Job Applicants
If you apply for a job, we use your information to evaluate your application, communicate with you, verify your background where permitted by law, and comply with employment laws. We keep applicant information only as long as needed to complete the hiring process and as required by law.
Data Retention
We keep personal information only as long as needed for the purposes described in this policy, including to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods depend on the type of information and why we collected it.
Security
We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure. See our Security Overview.
Children's Privacy
Our services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children.
California Privacy Rights
If you are a California resident, you have the right to:
- Know what personal information we collect, use, disclose, sell, and share about you.
- Delete personal information we collected from you, subject to legal exceptions.
- Correct inaccurate personal information.
- Opt out of the sale and sharing of your personal information.
- Not be discriminated against for exercising your rights.
We do not use or disclose sensitive personal information for purposes that would give rise to a right to limit its use.
How to Submit a Request
To submit a request to know, delete, or correct, email legal@cpmonesource.com.
To opt out of sale and sharing, use Your Privacy Choices or enable GPC. No account or verification is needed to opt out.
For requests to know, delete, or correct, we will verify your identity by matching information you provide with information we hold. You may use an authorized agent, who must provide written permission signed by you. We respond within 45 days, and may extend this by an additional 45 days with notice.
Other U.S. State Privacy Rights
Residents of Texas and other states with consumer privacy laws may have similar rights to access, correct, delete, and obtain a copy of their personal information, and to opt out of targeted advertising and sales. To exercise these rights, email legal@cpmonesource.com. If we deny your request, you may appeal by replying to our response with the subject line "Appeal."
Changes to This Policy
We may update this policy from time to time. We will post the updated version with a new effective date. Material changes will be highlighted on our websites.
Contact Us
CPM One Source, Inc.
6140 Malburg Way
Vernon, CA 90058
legal@cpmonesource.com
1-818-262-1367